What Is IVA? Everything You Need to Know About Infome's Virtual Assistant

In 2026, UAE plans to shift 50% of its government services onto artificial intelligence (AI). Adopting an AI virtual assistant in your business operations can make daily workloads faster and help to improve workplace productivity. Moreover, introducing AI virtual assistant technology in UAE delivers instant support and enables employees to work more efficiently. 

Infome Technologies understands these needs and has introduced an AI assistant, Iva (Infome Virtual Assistant), across all Infome solutions. Iva assists users to complete tasks, generate reports, retrieve information, and automate everyday workflows smoothly.

What is Infome Virtual Assistant (IVA)?

Infome Virtual Assistant (IVA) is an AI-powered business assistant that automates routine tasks, retrieves business information, generates reports, and answers user queries across Infome software solutions. This AI chatbot can work 24/7 across all Infome solutions, such as InfoAsset, InfoBookz, and InfoEventz.

Iva analyses data, processes tasks, and provides instant and actionable results. Moreover, this AI-powered virtual assistant reflects Infome’s contribution to making business operations smarter, faster, and more efficient through AI.

Why Businesses in UAE Are Adopting AI Virtual Assistants in 2026 ?

Business workloads and customer expectations are increasing day by day. Just depending on manual processes alone will slow down daily operations. Employees have to spend extra time managing repetitive tasks that affect the productivity of staff. Manual workflows also increase the risk of human errors, resulting in inaccurate data, process inconsistencies, and costly mistakes.

Companies have to hire additional support staff to manage repetitive tasks that increase operational costs without improving efficiency. However, they cannot always provide an instant response and 24/7 assistance. This results in slower service delivery, and reduced customer satisfaction.

AI virtual assistants address these issues and help automate repetitive tasks, provide instant access to information, and reduce manual effort and errors. This enables employees to become more productive at work and create high-value results.

IVA Across Infome Solutions

Iva is designed to work across Infome's business solutions to simplify tasks and speed up operations. Whether you manage events, assets, or library operations, IVA provides instant information through voice or text commands, helping you complete tasks faster with less manual effort.

InfoEventz

InfoEventz is an event management software developed by Infome to manage every stage of an event, from registration, event check-in, and report generation. With Iva, you can easily handle various workloads of events, such as the following:

• Receive attendee and event details instantly through voice or text queries.
• Generate event reports within seconds
• Respond to event-related queries faster.

InfoBookz

InfoBookz is Infome's library management software that handles various tasks of the library, such as book allocation and use management, and manages the overall operations of the library. Infome developed this software to simplify librarians' work and provide error-free and well-organised library management. 

Iva is integrated across InfoBookz and helps simplify various library operations, such as:

• Check member details and borrowing history on demand.
• View book due dates and circulation records without manual searches.
• Immediately generate library reports
• Accurately track library data and daily operations.

InfoAsset

InfoAsset is Infome's asset management software that helps businesses to track, manage, and monitor IT and non-IT assets. This asset tracking system helps you get accurate details on every asset and user and eliminates asset losses. IVA enables asset managers to access critical asset information instantly by allowing them to:

• Check the status and location of assets instantly.
• View asset owner and user details.
• Track asset data accurately for quick enquiries.
• Generate detailed asset reports in seconds.

Benefits of Using Iva

Infome’s virtual assistant can make your daily workload easier and improve staff productivity. Here is the list of advantages that Iva offers for your business in UAE.

• Automate Repetitive Business Tasks: IVA automates routine business tasks such as report generation, data retrieval, and responding to user requests. This enables the employees to spend less time on repetitive work and more time on high-value activities.
• Improve Employee Productivity: Iva analyse data and quickly generate a report based on the request. Thus, employees do not have to waste their valuable time searching for data and preparing a datasheet. This helps to access information quickly and improve staff productivity.
• Reduce Human Errors: Compared to manual data retrieval, which can cause mistakes, intelligent enterprise AI assistants deliver accurate information and standardised responses that help businesses maintain consistent operations.
• Speed up Business Processes: Iva provides instant assistance whenever users need support. Users do not have to wait too long for a response; moreover, Iva helps employees complete tasks faster and more accurately, without waiting for manual intervention.
• Lower operational cost: The virtual business assistant reduces workload on support teams and minimises the need for additional resources to handle repetitive tasks. This helps your business to make use of the existing resources efficiently and minimise operational expenses.
• Multilanguage support: Iva can respond in multiple languages, such as English, Arabic, German, and many other languages. Hence, event organisers from different regions can easily interact with Iva without any language limitations.
• Supports voice message: You can interact with IVA using voice commands instead of typing during busy hours. Users can simply tap the microphone, ask questions, or perform tasks while they are moving.
• Integrates with multiple platforms: You can interact with AI assistants through messaging platforms like WhatsApp and Telegram without always logging into a laptop. Hence, you can have access to business information from anywhere using mobile devices. This facility of IVA enables the employees to monitor company work while travelling or working remotely.

Manual Workflows vs AI-Powered Workflows with IVA

Valuable business hours are lost on activities that can be automated; moreover, as businesses grow, manual processes become harder to manage. The table below shows how Iva helps you overcome these challenges and build a more efficient digital workplace.

As the workloads increase, wasting your time on routine tasks reduces productivity. Always stay ahead in the fast-moving business era with a smart AI assistant. Iva is not just an AI assistant; it is the right companion that uplifts your business from slow to quick and high productivity.

Iva is integrated across other solutions of Infome, such as InfoBookz, InfoEventz, and InfoAsset, to make the tasks more accurate and faster. Time and resources are valuable, so use them for what matters most with Iva. Connect with Infome today.